At Mold and Matter, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your product, we are here to help. Our returns and refunds policy is designed to be fair and beneficial for both you and us.
Returns
Eligibility:
- You have 30 days from the date of delivery to return an item.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
Process:
- Request a Return: Contact our customer service team at [customer service email/phone number] to initiate a return. Please provide your order number and the reason for the return.
- Approval: Once your return request is approved, we will provide you with a return shipping label and instructions.
- Shipping: Pack the item securely and attach the return shipping label. Drop it off at the nearest shipping facility.
- Inspection: Once we receive the returned item, we will inspect it to ensure it meets the return criteria.
- Refund: If the item is in its original condition, we will process your refund. A credit will be applied to your original method of payment within [number of days] days, minus the original shipping cost and a small restocking fee of 50% (if applicable).
Refunds
Full Refunds:
- Items that are returned in their original condition within the 30-day window are eligible for a full refund (minus original shipping costs and restocking fee, if applicable).
- The refunds would be process within 3 days of us receiving the product.
Partial Refunds:
- Items returned after 30 days, but within 45 days, may be eligible for a partial refund at our discretion.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error may receive a partial refund.
Non-Refundable Items:
- Gift cards
- Downloadable software products
- Custom or personalized items, unless defective
Exchanges
If you received a defective or damaged item, please contact us immediately at [email protected]. We will arrange for a replacement to be sent to you at no additional cost.
Shipping Costs
Return Shipping:
- Return shipping costs are the responsibility of the customer, except in cases where the item arrived damaged or defective.
Original Shipping:
- Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our returns and refunds policy, please contact us:
- Email: [email protected]
Thank you for shopping with Mold and Matter. We appreciate your business and are committed to ensuring your satisfaction.